Valid for versions 82 through the latest version
Last modified: May 13, 2020
Overview
This feature traces an email’s route from your server to a specified address in order to highlight issues along the delivery path. This feature is useful, for example, to detect potential issues after you reconfigure your mail system.
Note:
For steps to troubleshoot IPv6-related issues, read our Guide to IPv6 documentation.
How to trace a mail route
To trace a mail route, perform the following steps:
- In the Email to trace text box, enter the email address that you wish to trace.
- Click Submit.
A list of steps will appear on the following interface. Refer to the legend at the bottom of the interface for information about each box’s contents.
